Payment Policy
The United Kingdom
39 Ludgate Hill, Unit 1-395, London, EC4M 7JN, United Kingdom
Payment Methods
At The Grand Oak, we make it easy and secure for you to shop with us. All our payment methods comply with German regulations and meet strict security standards, so you can checkout with confidence.
Credit & Debit Cards
Secure and widely accepted
We accept Visa, MasterCard, American Express, and Maestro. Paying by card is safe, convenient, and familiar for many customers in Germany.
How to pay with your card:
- Select “Credit/Debit Card” at checkout
- Enter your card details (number, expiry date, CVV)
- Provide the required billing information
- Confirm your payment to be redirected to the order confirmation page
- Receive a confirmation email with your purchase details
PayPal
Fast, secure, and private
PayPal lets you pay online without sharing your financial details directly. It’s quick, simple, and widely trusted.
Steps to pay with PayPal:
- Choose “PayPal” at checkout
- Log in to your PayPal account, or create one if needed
- Select your payment source (card, bank account, or PayPal balance)
- Confirm the payment
- Return to our site and view your order confirmation
Apple Pay, Google Pay & Shop Pay
Convenient mobile checkout
For Apple and Android users, we support Apple Pay, Google Pay, and Shop Pay. These contactless payment methods are designed for speed and security.
How it works:
- Select your preferred mobile wallet at checkout
- Authenticate using Face ID, Touch ID, or your device password
- Confirm your shipping and billing details
- Complete payment and receive an on-screen and email confirmation
Security First
We take your protection seriously. All payments are encrypted using SSL technology and we continuously update our systems to comply with the latest security requirements.
Need Help?
If you have questions or run into problems with your payment, our customer support team is ready to assist you by email or phone.
Store name: The Grand Oak
Address: 39 Ludgate Hill, Unit 1-395, London, EC4M 7JN, United Kingdom
Email: info@thegrandoak.uk
Phone: +447367062114
Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM
We strive to respond within 24 hours.