Security Issue Reporting

Security & Privacy Commitment

At The Grand Oak, safeguarding the trust of our customers and partners is a top priority. We take data protection and confidentiality seriously and are dedicated to ensuring that all interactions with our brand remain secure and reliable.

Reporting a Security Concern

If you believe you’ve identified a security flaw, privacy risk, or vulnerability in any of our services, we encourage you to share the details with us right away. Please contact us at info@thegrandoak.uk and include a clear description of the issue, along with any supporting files or screenshots that may help our team investigate.

Our specialists will carefully review your report, work quickly to address the matter, and update you on the progress until it is resolved.

A Shared Responsibility

We are grateful for your assistance in strengthening the safety of The Grand Oak. Your proactive engagement plays an important role in helping us provide a trusted and secure experience for every customer.

Contact Information

Store Name: The Grand Oak
Address: 39 Ludgate Hill, Unit 1-395, London, EC4M 7JN, United Kingdom
Email: info@thegrandoak.uk
Phone: +447367062114
Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM

We strive to respond within 24 hours.